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Our Policy





Symmetry Gym offers a 30-day money back guarantee. If you are not 100% satisfied after your initial 30-day subscription, we will refund you 100% of your first months payment and cancel your subscription.

Once we’ve received and processed your return, we will issue your refund to the original payment method within two business days.


Some portions of the Digital Properties may invite or require you to create an account and associated log-in credentials, and you may not be able to access certain Content or features, functionalities, or services of the Digital Properties, without creating and logging into such an account. In some instances, the right to create an account may be limited to current members of Symmetry Gym in good standing. You agree to provide true, accurate and current information when creating an account, and you are responsible for updating your account information as needed to ensure it remains current. You are responsible for maintaining the confidentiality of your log-in credentials, and you hereby acknowledge and agree that you are fully responsible and liable for all usage and activities that occurs under your account, whether authorized by you or not. You agree to notify Symmetry Gym immediately if you know of or suspect any unauthorized use of your account or password or any other breach of security related to your account. Notwithstanding anything to the contrary in these Terms, Symmetry Gym reserves the right to deny the creation of, suspend access to or terminate any account(s), or to remove or modify Content, features, functionalities and/or services available to account holders, at any time in its sole discretion and without prior notice or liability to you.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

symmetrygymdubai.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.


Subject to your compliance with these Terms, Symmetry Gym gives you the limited, non-exclusive, non-transferable, and revocable right to access and use the Digital Properties solely for your personal and non-commercial use.

However, Symmetry Gym does not give you any right to, and you hereby agree not to:

  • Use the Digital Properties or any portion thereof for any commercial use or for the benefit of any other person or entity, including without limitation by selling, renting, leasing, assigning, transferring, hosting, or otherwise commercially exploiting any Digital Property or any portion thereof.
  • Copy, stream, reproduce, duplicate, archive, store (other than standard browser caching), download, publish, modify, make derivative works of, reverse engineer, translate, or distribute any Digital Property or portion thereof by any means, other than as expressly allowed by these Terms or as otherwise clearly contemplated by the features and functionalities of the Digital Properties – for example, by sharing Content through a social media “share” feature or downloading and using the Symmetry Gym mobile app. You may also print or save to your computer, phone or personal device a reasonable number of pages or Content from the Digital Properties, but solely for your own personal, internal and non-commercial purposes.
  • Remove, alter, bypass, avoid or circumvent any copyright, trademark or other proprietary notice, digital rights management mechanisms or other content protection measures included in or associated with the Digital Properties or any Content. Similarly, you may not modify, remove, or otherwise interfere with any embedded player that may made available in connection with certain Content.
  • Use any software robots, spiders, crawlers, or similar data mining, gathering or extraction tools or methods, whether automated, programmed or manual, including without limitation to access, acquire, copy, monitor or make submissions through any portion of the Digital Properties.
  • Knowingly or intentionally take any other action that may impose an unreasonable burden or load on the Digital Properties or its servers and infrastructure. Any unauthorized use by you, or otherwise under your account or on your computer or personal device, of the Digital Properties any portion thereof will immediately terminate the limited rights granted to you under these Terms, and such termination will be without prejudice to any other right or remedy Symmetry Gym may have under applicable law or in equity.


Symmetry Gym is not a health care or medical provider. The Digital Properties and the features, functionalities, services and Content made available therein, including without limitation any advice, information, workouts, exercises, regimens, nutritional plans, recipes or other materials (collectively, the “Fitness Features”), are provided for general informational purposes only, and do not constitute medical advice. The Fitness Features are not intended to be relied upon for determining the state of your health or in the diagnosis of any medical conditions and are not, and should not be used as, a substitute for a professional medical evaluation. We advise you to see your physician on a regular basis and to seek their advice prior to engaging in any fitness or nutrition regimen or if you have any questions or concerns regarding your health and fitness regimen or for the diagnosis of specific medical conditions.Symmetry Gym is not liable or responsible for any consequences of you having read, used or relied upon any Fitness Features. By using any Fitness Feature, you acknowledge and understand that it may involve or provide information regarding strength, flexibility, aerobic, cardio, meditation, regeneration or other exercises, all of which can be potentially hazardous activities. You should consult with your doctor prior to using any Fitness Feature. If you choose to use any Fitness Features, you should be in good health and have no disability, impairment, injury, disease or ailment preventing you from engaging in active or passive exercise or which would cause increased risk or injury or adverse health consequences as a result of using such Fitness Features, and you hereby assume all risks associated with using such Fitness Features. IF YOU EXPERIENCE ANY PAIN, DIFFICULTY, DIZZINESS, ILLNESS, OR DISCOMFORT, WHEN USING ANY FITNESS FEATURE, STOP AND CONSULT YOUR PHYSICIAN OR SEEK EMERGENCY MEDICAL ATTENTION IMMEDIATELY.



These Terms, together with our Privacy Policy, the Additional Terms below, and any other terms and conditions that may be made available with respect to certain Digital Properties or portions thereof, constitute the complete and exclusive agreement between you and Symmetry Gym concerning your access to and use of the Digital Properties, and supersede and govern over all prior proposals, agreement or other communications. Nothing in these Terms shall be construed as creating any agency, partnership or other form of joint enterprise between you and Symmetry Gym Our failure to enforce any provision or exercise any right under these Terms will not constitute a waiver of such provision or right, nor will any waiver of any breach of these Terms act as a waiver of any other provision or a waiver of any future breaches. If any provision of these Terms is declared unenforceable or invalid by a court of competent jurisdiction, the provision will be enforced to the maximum extent permitted by law, and the other provisions of these Terms will remain unaffected and in full force and effect. If necessary, Symmetry Gym will amend or replace such provision with one that is valid and enforceable, and which achieves, to the extent possible, our original objectives and intent.



This Digital Privacy Policy (“Privacy Policy”) describes the privacy practices of Symmetry Gym its subsidiaries operating under the SYMMETRY GYM brand in connection with the Symmetry Gym websites and the applications designed for download and use by Symmetry Gym members on mobile devices (collectively, “Digital Properties”). By using the Digital Properties, and the features and services made available through the Digital Properties, you are acknowledging that you have read, understand and agreed to the terms and conditions of this Privacy Policy and expressly consent to our collection, use and disclosure of your personal information, as described in this Privacy Policy.

We use the personal information collected through the Digital Properties in an effort to fulfill our commitment to offering and providing unparalleled member service. This Privacy Policy is intended to describe the personal information that is collected from users of the Digital Properties and how it is used and disclosed by or on behalf of Symmetry Gym

This Privacy Policy may change as we continue to evolve our business, as well as the Digital Properties and the features and services made available through the Digital Properties. If we change this Privacy Policy, we will post the revised document here, and such changes will be effective immediately upon that posting. Your continued use of the Digital Properties constitutes your acceptance of such changes and agreement to be bound by the modified Privacy Policy, and so we recommend that you review this Privacy Policy periodically when accessing or using the Digital Properties.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. 

This Privacy Policy was last updated on: January 13, 2018


When you access and use the Digital Properties, we may directly or indirectly collect information that identifies or relates to you, which includes, without limitation:

Contact and Demographic Information: Information on how to contact you, such as your name, e-mail address, mobile or other phone number, mailing address and zip code, which you may provide to us when, for example, you inquire about our company, membership, or your account, or when you subscribe to receive one of our mailing lists. This may also include certain demographic information such as date of birth, age and gender.

Registration and Membership Information: Information provided when you establish an account on the Digital Properties, such as your email address, username, password, and other contact information provided, as well as information you provide in connection with your Digital Properties account, such as a profile picture. If you are an Symmetry Gym member, we may also collect your membership number and information, as well as information about how you use and interact with Symmetry Gym clubs and the Digital Properties, such as when you use our Digital Properties to check-in to an Symmetry Gym club, log a workout, book a class or add it to your schedule, purchase training sessions, or schedule personal training or spa appointments. If you have established a Digital Properties account, you may log in to it in order to review and update your information and preferences.

Transaction Information: Information related to your purchase(s) of goods and services through the Digital Properties, such as your credit/debit card information, billing address, the goods and services purchased, and other related transaction information.

Usage Information: Information about your Internet connection, browser, or computer/device, IP address or device ID, and information on how you use and interact with the Digital Properties, such as pages or features you access.

Social Media and Third Party Apps: If you link your social media profiles and accounts to the Digital Properties, or otherwise interact with the Digital Properties through social media networks (e.g., by clicking a Facebook “like” button), information may be made available to, and collected by, the Digital Properties and Symmetry Gymthrough those social media profiles and accounts. In addition, if you elect to connect any third-party fitness devices or third party applications (collectively “Third Party Apps”) to the Digital Properties in order to utilize certain features and functionalities, we may collect information about you from such Third Party Apps.


We use the personal information collected through our Digital Properties to provide you with the services and products you request, to deliver a more relevant and curated experience with the Digital Properties and relationship with Symmetry Gym and to satisfy our other business purposes and needs. This may include, without limitation, using that information in connection with:

Transaction Fulfillment: Providing you with the goods, services or information you have requested, and to respond to inquiries, requests and comments from you.

Promotional Materials: Communicating special offers, promotions and information about our company and service offerings to you via email or to you mailing address, if you have provided one. We may also send you newsletters and information about products, services and promotions of our business partners and affiliates. If you do not wish to receive these promotional emails, you can opt out of future promotional mailings by clicking on the unsubscribe link located on the bottom of the relevant promotional email or, if you maintain an account on our Digital Properties, you can also unsubscribe to promotional mailings at any time by adjusting your communications preferences within your account. Although we strive to update our email list as frequently as possible, you might receive another promotional email before we are able to remove you from our lists. If you are a member, please note that even if you opt-out of receiving promotional emails, you will continue to receive Membership Communications, such notices regarding billing or club operations (e.g., change in open hours), as described below.

Text Communications: The Digital Properties may allow you to elect to communicate with Symmetry Gymby using text message, including in connection with scheduling a visit to one of our Symmetry Gymlocations. By electing to receive text messages, you are expressly consenting to receiving text messages made using an automatic telephone dialing system from Symmetry Gym or its service providers, and you also understand and agree that data rates and charges may apply and that you are solely responsible for all associated costs assessed by your telecommunication carrier or provider. Providing this consent is not a condition of becoming a member of Symmetry Gym or receiving any goods or services from Symmetry Gym

Personalized Experience: Delivering a more relevant and curated experience to members, including by recommending services or content we think members will enjoy. As part of our efforts to provide members with a more personalized experience, we may combine the information regarding a member and collected through the Digital Properties with other information that we have collected from a member in the course of his or her relationship with Symmetry Gym including, without limitation, information collected offline when the member checks in to and use our facilities, information the member volunteers when completing assessments and questionnaires regarding physical health, nutrition and fitness goals, and information about the member, such as training logs, provided by personal trainers and other Symmetry Gym staff.


Except as described in this Privacy Policy or in other situations where we have otherwise provided clear prior notice to you, Symmetry Gym does not sell, rent or otherwise share your name, e-mail address, or any other personally identifiable information to unaffiliated third parties. We may, however, share information for the following reasons and with the following persons:

Social Media and Third Party Apps: We may share information with social networks when you interact with the Digital Properties (e.g., a clicking a Facebook “like” button) or connect your social media accounts to the Digital Properties. If you elect to connect Third Party Apps to the Digital Properties, your information may also be shared with these third parties. Please see below for more information on this, as we do not control these third parties or their privacy practices.

Compliance and Protection: We reserve the right to disclose any personal information we have concerning you if we determine doing so is necessary or desirable to: comply with our obligations under the law or in connection with any legal process or investigative or governmental requests; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Symmetry Gym its affiliates, our users, members or employees, or others. This includes exchanging information with other companies and organizations for fraud protection, as well as providing information to law enforcement and governmental authorities.

Corporate Transactions: In the event of a reorganization, merger or sale of Symmetry Gym or any of its affiliates, we may transfer any and all personal information we have collected to the relevant third party.

Aggregated Information: We may also share aggregated statistical data with partners that includes your demographic or other information but does not identify you. We reserve the right to provide any and all such aggregated and de-identified data to third parties.


We use cookies and similar technologies such as web beacons to enhance your experience on our Digital Properties. For example, a cookie enables us to remember the region or specific club page you have visited so the next time you return to our site you do not have to select that club or region again.

You can adjust how your Internet browser (like Chrome or Safari) responds to cookies (e.g., to warn you every time a cookie is sent, or to turn off all cookies). See your browser’s Help menu for these instructions. By disabling your cookies, please understand you will not have access to some of the features that enhance your user experience on the Digital Properties.

Symmetry Gym does not currently allow third parties to collect personally identifiable information about your online activities over time and across different websites when that individual uses the Digital Properties and therefore does not respond to web browser “do not track” signals.


Symmetry Gym offers membership to individuals who are at least 18 years of age. However, teenagers that are at least 16 years of age may also join with the written consent of a parent. Similarly, the Digital Properties are intended for use by adults, and you must be at least 18 years of age or, for teenagers ages 16 to 18, have parental consent, to provide personally identifying information to us. The Digital Properties are not intended for children under the age of 13, and we do not knowingly collect or store any personal information from children under the age of 13.


While the Digital Properties may contain links to other sites, products or services, please note that when you click on one of these links, you are ‘clicking’ away from the Digital Properties and accessing a third party’s website, app or other digital property. In addition, certain features of the Digital Properties may enable you to connect the Digital Properties to, or otherwise share your information with, Third Party Apps.

Please understand that these third parties may collect information about you which will be used under their privacy policies. We encourage you to read the privacy polices of these third parties, as their practices may differ from ours. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE COLLECTION OR USE OF YOUR INFORMATION FROM ANY SUCH THIRD PARTIES.

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